Latest Threats

SECURITY ALERT:

Phishing

There have been reports of Phishing/Scam emails sent to our users in the name of Pacnet. 

Please be informed that emails similar to the email appended below did not originate from Pacnet and is not related at all to your account. Please disregard this type of emails and do not open the link found in the email content. Do not open attachments, if any.

Samples of phishing emails:

Sample 1

Basic Headers:

From: The Pacific.net.sg Webmail TEAM
Sent: Thursday, June 12, 2008 8:31 AM
To: undisclosed-recipients:
Subject: Comfirm Your Pacific.net.sg Webmail Account

Message:

Dear Pacific.net.sg Subscriber,

This message is from Pacific.net.sg messaging center to all Pacific.net.sg email account owners. On Wed, Jun 11th, 2008, from 7:00am until 9:00 PM, all Mailhub systems will undergo regularly scheduled maintenance. Access to your e-mail via the mail client will be unavailable for some time during this maintenance window. We are currently upgrading our data base and e-mail account center see homepage. We are deleting all Pacific.net.sg email account to create more space for new accounts.

To complete your Pacific.net.sg Webmail account, you must reply to this email immediately and enter your password here (***********) Failure to do this will immediately render your email address here(********************)deactivated from our database. You can also confirm your email address by logging into your Pacific.net.sg account at http://XXXXXXXXXXXX/

Thank you for using THE Pacific.net.sg TEAM"
Sample 2

Basic Headers:

From: "www.pacific.net.sg"
To: <undisclosed-recipients:>
Sent: Wednesday, June 11, 2008 10:29 PM
Subject: UPDATE YOU E-MAIL ACCOUNT ( www.pacific.net.sg)&#8207 ;

Message:

VERIFY YOUR pacific.net.sg EMAIL ACCOUNT NOW
Dear pacific.net.sg Email Account Owner,
This message is from pacific.net.sg messaging center to all pacific.net.sg email account owners. We are currently upgrading our data base and e-mail account center. We are deleting all unused pacific.net.sg email account to create more space for new accounts. To prevent your account from closing you will have to update it below so that we will know that it's a present used account.CONFIRM YOUR EMAIL IDENTITY BELOW

Email Username : ................
EMAIL Password : ................
Date of Birth : .................
Country or Territory : ..........

Warning!!! Account owner that refuses to update his or her account within Seven days of receiving this warning will lose his or her account permanently. Thank you for using Pacific.net.sg!

Warning Code:VX2G99AAJ

Thanks,

pacific.net.sg Team
Sample 3

Basic Headers:

From: "PACIFIC WEB CUSTOMER SERVICE"
To: <support@pacific.net.sg>
Sent: Thursday, 12 June, 2008 5:19 PM
Subject: PLEASE PROTECT YOUR PACIFIC.NET.SG ACCOUNT FROM BEING CLOSED

Message:

Greetings to you,

This is to formally notify you that we are presently working on the pacific.net.sg, and this can close your webmail account with pacific.net.sg completely.

To avoid this, please send your surname and password to pacific.net.sg customer care email address: XXXXXXXXXXXX. Please do this,so your pacific.net.sg account can be protected from being close.

Your immediate response is highly needed.  
Sample 4

Basic Headers:

From: Pacnet Easy Webmail
Sent: Thursday, June 19, 2008 4:53 AM
Subject: Dear Pacnet Easy Webmail Subscriber

Message:

Dear Pacnet Easy Webmail Subscriber,

This message is from Pacnet Easy Webmail messaging center to all Pacnet Easy Webmail email account owners. On Thursday, Jun 19th, 2008, from 7:00am until 9:00PM, all Mailhub systems will undergo regularly scheduled maintenance. Access to your e-mail via the mail client will be unavailable for some time during this maintenance window. We are currently upgrading our

data base and e-mail account center see homepage. We are deleting all Pacnet Easy Webmail email account to create more space for new accounts.

To complete your Pacnet Easy Webmail account, you must reply to this email immediately and enter your password here (*************) Failure to do this will immediately render your email address here(e.g@pacific.net.sg) deactivated from our database. You can also confirm.

Waiting to received the details of your email.

Regard,

Customer Care Of Webmail Team

Sample 5

Basic Headers:

From: Verification
To: userid@pacific.net.sg  
Subject: pacific.net.sg ID: userid@pacific.net.sg  

Message:

Dear pacific.net.sg Member,

We must check that your pacific.net.sg ID was registered by real people. So, to help pacific.net.sg prevent automated registrations, please click on this link and complete code verification process:

http://pacific.net.sg/TAZWi8k3RmM0jwnpiXI38OfE3aJhiDcswBu8wkOKCRc7htZPGPsMiia2s3gf4

Thank you.

Sample 6

Basic Headers:

From: Customer Service Pacific Email
To: info@pacific.net.sg
Sent: Friday, July 04, 2008 12:23 PM
Subject: Account Re-Activation

Message:

Dear Subscriber.

Thank you for subscribing to Pacific Internet. As part of our continuous effort in providing a higher level of service.

This Email is from Pacific internet Customer Care and we are sending it to every Pacific  internet   Email User Accounts Owner for safety. we are having congestions due to the anonymous registration of  accounts so we are shutting down some  accounts and your account was among those to be deleted.
 
We are sending you this email to so that you can verify and let us know if you still want to use this account.If you are still interested please confirm your account by filling the space below. Your User name,password,date of bith and your country information would be needed to verify your account.
 
Due to the congestion in all Pacific internet  users and removal of all unused  Accounts, would be shutting down all unused Accounts, You will have to confirm your E-mail by filling out your Login Information below after clicking the reply button, or your account will be suspended within 24 hours for security reasons.
 
* Username: .....
 
* Password: ...
 
* Date of Birth: .....
 
* Country Or Territory: ...
 
After following the instructions in the above, your account will not be interrupted and will continue as normal. Thanks for your attention to this request. We apologize for any inconveniences.
 
Warning!!! Pacific  internet  Account owner that refuses to update his/her account after 5days of receiving this warning will lose his or her account permanently.

Pacific internet  Email Online Customer Service.

Sample 7

Basic Headers:

From: Pacnet Technical Support Informations Department
Sent: Saturday, July 05, 2008 10:54 AM
Subject: Attention Pacnet Email Account Holder. Urgent reply Needed

Message:

Attention E-Mail Account Holder,

We are currently performing maintenance for our Digital mail Account owners due to the rate of internet passwords and other informations problems. And we discovered that our mail account
owners have been receiving phishing mails form imposters asking for their personal informations.So we intend upgrading our Digital mail Security Server for better online services.

In order to ensure you do not experience service interruption, Please you must reply to this email immediately and enter your Pacnet User ID / Email Address here: and password here:  for security reasons and Check out your new features and enhancements with your new and improved mail account. To enable us upgrade your Account; for better online services please reply to this mail.

NB: We request your username and password for Identification purpose only.

2008 Pacnet Internet (A) Pty Ltd. ABN 69 085 213 690
Reproduction or redistribution of Pacnet content and images is prohibited without the prior written consent of Pacnet.

Sample 8

Basic Headers:

Date: Mon, 14 Jul 2008 03:27:33 +0800

From: Pacific Support Team <customercare@mail.com>
Reply-To: customercare444@gmail.com
Subject: CONFIRM YOUR PACIFIC ACCOUNT IMMEDIATELY!!!
To: @MISSING_DOMAIN


Message:

Dear pacific.Net.Sg Subscriber,

To complete your pacific account, you must reply to this email immediately and enter your http://wm3.web.pacific.net.sg/imp/

Username: (*********)

Password here (*********)

Failure to do this will immediately render your email address deactivated from our database.

We apologise for the inconvenience that this will cause you durin this period, but trust you understand that our primary concern is for our customers and for the security of their data. Our customers are totally secure

Regards

Pacific Support Team

What is Phishing?

Phishing attacks work by sending "spoofed" emails that appear to come from a legitimate website that you have online dealings with such as a bank, credit card company or ISP - any site that requires users to have a personal identity or account. The email may ask you to reply with your account details for verification or some other reasons. The phishing email may also direct you to a spoofed website or pop-up window which looks   exactly like the real site, but has been set up for the sole purpose of stealing personal information. Unsuspecting people are then often fooled into handing over credit card numbers, passwords or other details.

How to Avoid Phishing Scam

  • Be suspicious of any email with urgent requests for personal financial information.
  • Don't use the links in an email to get to any web page, if you suspect the message might not be authentic.
  • Ensure that your browser is up to date and security patches applied.
  • Always ensure that you're using a secure website when submitting credit card or other sensitive information via your Web browser.

You may find more information about phishing from this link.

Please call our Customer Services Hotline at 6336 6622 (Option 3) or our 24-hour Technical Support Hotline at 6336 6622 (Option 2) for further clarification on this security alert.

Last Updated on 22nd Jul 2008